Shop Policies

Last Updated: 7/22/23

We take your privacy and the protection of your personal information seriously. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website and purchase products. By accessing or using our website, you consent to the terms outlined in this policy.

1. Information Collection and Use

1.1. Personal Information: We may collect personal information, including but not limited to your name, email address, shipping address, and payment details when you make a purchase on our website. This information is necessary to process your order and deliver your products.

1.2. Cookies and Similar Technologies: Like many other websites, we use cookies and similar technologies to enhance your browsing experience and gather information about how you use our site. This information helps us improve our website and offer better services. You can manage your cookie preferences through your web browser settings.

2. Information Sharing

2.1. We may share your personal information with third-party service providers to facilitate order processing, shipping, and customer support. However, we ensure that these parties comply with the necessary data protection regulations.

2.2. We will not sell, rent, or lease your personal information to any third parties for marketing purposes.

3. Security

3.1. We implement security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, please be aware that no data transmission over the internet or electronic storage method is completely secure.

4. Your Choices

4.1. You have the right to review, update, or delete your personal information from our records by contacting our customer support.

4.2. You can choose not to provide certain personal information, but this may limit your access to certain features of our website.

Return and Refund Policy

1. Returns

1.1. If you are not completely satisfied with your purchase, you can return the item within 30 days of delivery for an exchange. The item must be in the same condition as when you received it.

1.2. To initiate a return, please contact support@theprettypendant.com.

1.3. You are responsible for the return shipping costs, except in cases where we shipped the wrong item.

2. Exchanges

2.1. If you wish to exchange an item for a different size or design, please contact support@theprettypendant.com to arrange the exchange process. You will be responsible for any price differences between the items and the return shipping costs.